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IHRIM Webinar: How to Incorporate HR Service Delivery into Your HR Technology Strategy
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IHRIM Webinar:  How to Incorporate HR Service Delivery into Your HR Technology Strategy

HR Service Delivery has come a long way in the relatively short period of time since self-service has become an expectation of the modern employee. More than ever before, it is vitally important that your organization take a thoughtful approach to HR Service delivery.

 Export to Your Calendar 8/26/2020
When: 12:00 PM
Where: United States
Contact: Megan Tanner

Online registration is available until: 8/27/2020
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This session is one day only and it is scheduled for 60 minutes and will begin at 9:00 am Pacific, 10:00 am Mountain, 11:00 am Central, 12:00 am Eastern on Wednesday, August 26, 2020.

In this session, you’ll learn how to incorporate HR service delivery into your organization’s HR technology strategy. You’ll learn what questions to ask HR service delivery vendors when you’re in the process of evaluating and selecting new systems. You’ll gain a solid understanding of change management framework to help you make this major organizational switch successful and the new model widely-adopted, as well as tips for creative change communications. Lastly, you’ll get tips and tricks you can use to build a business case for HR service delivery at your organization.

Learning Objectives:

1. After the session, attendees will be able to define HR service delivery.
2. After the session, attendees will understand what questions to ask technology vendors to gauge their HR service delivery capabilities.
3. After the session, attendees will be able to identify areas for improved HR operational efficiency through the introduction of HR service delivery technology within their unique organization.

Continuing Education Units:



  This session been approved for 1.0 recertification credit hour toward HRIP (Human  Resource Information Professional) recertification.




   The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.



IHRIM is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit




Jacqueline Kuhn, HRIP

EVP, Strategic Consulting Services

Jacqueline is an HR professional with over 25 years’ experience in Strategic Planning, Systems Management, Project Management, Services Delivery and General Human Resources. Throughout Jacqueline’s career, she has worked with organizations in all sectors global and domestic to create strategic plans around their Human Capital Management systems, as well as leading selection and implementation projects for Talent Management, Talent Acquisition and HRIS systems.

In her role at HRchitect, she oversees our HCM strategic consulting group which encompasses HRchitect’s HCM systems strategic planning and evaluation and selection practices. Jacqueline spends much of her time with HCM vendors being briefed on their technology offerings, ensuring that we provide the most current information to our clients who are looking for a new solution. Jacqueline enjoys working with organizations to impact their HCM strategies through the utilization of technology.

Jacqueline is a Certified Professional of Human Resource Information (HRIP). She is a sought after speaker at industry events and is published in professional magazines and journals.

When she isn’t working with HRchitect clients, Jacqueline enjoys dog training and is also a classically trained Pianist.